Frequently Asked Questions

 

Q: How can I contact the Urbano Milan team?

A: You can send us an email to inform us of your problem:

 

info@urbanomilan.com
Q:How can I return my purchase?

A: If you are not 100% satisfied with your purchase, You can always return your items for a full refund within 30 days of receiving the item. (Returns must be unworn, in the same condition as received and in the original packaging.) Please see our Return Policy for more information.

Q: How long will shipping take?

A: Please see our shipping policy here: Shipping

 

 

Q: How long does it take to get a refund?

A: Refunds take 1-2 business days from receipt of product. For more information:Refund Policy

 

Q: Do you issue refunds?

A: No. We do not If an item is out of stock we will inform you as soon as possible Any out of stock items will be cancelled.

 

 

Q: Do I want to write a review on a product?

A: Go to any product page, scroll down and write your review.

 

 

Q: What forms of payment do you accept?

A: We currently accept Visa, MasterCard, Discover and American Express for all orders. In addition to Paypal.

 

Q: Can I buy a gift card to shop here?

 

A: ;No, at this time we do not offer gift cards.